VIRFON — TERMS AND CONDITIONS (CUSTOMER SERVICE AGREEMENT)

Last updated: October 28, 2026 · Versión en español disponible en virfon.com/terminos/.

THIS AGREEMENT ("Agreement") is made between ECONOTEL CORP, a Florida corporation doing business as VIRFON, with offices at 1820 N Corporate Lakes Blvd, Suite 110, Weston, FL 33326 ("we," "us," or "VIRFON"), and you ("you" or "Customer") in connection with your free trial or purchase of the services described in the plan or order you select on our website or app ("Service Order") and any additional services you may purchase from us from time to time (together, the "Services").

THIS IS A LEGALLY BINDING AGREEMENT. IT CONSISTS OF THESE TERMS AND CONDITIONS, YOUR SERVICE ORDER, THE RATES AND PLAN DESCRIPTIONS PUBLISHED ON OUR WEBSITE, AND OUR PRIVACY POLICY, ALL OF WHICH ARE INCORPORATED BY REFERENCE. SECTION 20 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES ARE RESOLVED.

1. Acceptance; Eligibility; Electronic Communications

1.1 Acceptance. By checking the acceptance box, clicking "I accept" (or an equivalent button) on our website or app, or by using the Services, you agree to this Agreement.

1.2 Eligibility. You must be at least 18 years old and legally able to enter into contracts to register for a trial or purchase the Services.

1.3 Electronic records and notices. You agree that we may provide this Agreement, notices, receipts and other communications to you electronically (by email, within your account, or in the app), and that electronic communications satisfy any legal requirement that a communication be in writing.

1.4 Keep your contact information current. You must keep a functioning email address and mobile number on file and update them if they change. We are not responsible for information sent to an email address or mobile number that you have not updated.

2. Changes to this Agreement and to Rates

2.1 We may amend this Agreement or our rates from time to time. We will post the updated version on our website with a new "Last updated" date and, for material changes or rate increases, we will notify you by email at least ten (10) days before the change takes effect. Changes apply going forward only.

2.2 If you do not agree to a change, you may cancel the Services before the change takes effect, without penalty, as described in Section 6. If you continue to use the Services after the effective date, you accept the change.

2.3 Changes to Section 20 (Arbitration) will not apply to any dispute of which we had actual notice before the change took effect.

3. Provision of Services

3.1 Services. We will provide the Services specified in your Service Order. If you use our VoIP Services, you are granted a limited, non-sublicensable, revocable, non-transferable and non-exclusive license to use VIRFON's software and the Virfon app on one device, solely to use the Services under this Agreement.

3.2 Telephone numbers. Telephone numbers assigned to you are assigned for your use while your account is active and in good standing. You do not acquire any ownership right in an assigned number. Any right you may have to transfer ("port") a number to another provider is governed by applicable law and regulations.

3.3 Voicemail notification service. If you elect to receive notifications of voice messages by email or text message, you must provide a current, accurate and functioning email address or mobile number. We are not responsible for failures, delays or errors in transmitting those notifications. Text-message notifications are also governed by Section 10.

3.4 Equipment. You may purchase equipment from us at the prices shown in your Service Order, or use compatible equipment purchased elsewhere (you must give us its serial number and MAC address before activation). If you elect to receive equipment from us under a free license ("Equipment" — any IP phone, analog telephone adapter or other IP connection device), you receive a revocable, non-transferable, non-exclusive license to use it only with the Services. You agree to follow the manufacturer's instructions and safety warnings. Within fifteen (15) days after termination you must return the Equipment, at your cost, in good working condition (normal wear and tear excepted); otherwise Section 6.5 applies.

4. Restrictions and Acceptable Use

4.1 Personal, household and independent professional use. The Services are offered for personal, household and independent professional use. Equipment licensed from us may be used only at your residence. You may have only one residence per account.

4.2 Prohibited uses. You may not use the Services or any Equipment: (a) by anyone who is not a member of your household; (b) to transmit or receive content, or for any purpose, prohibited by applicable law; (c) for conduct that is or encourages a criminal offense or creates civil liability; (d) to make robocalls, autodialed or prerecorded calls, bulk or unsolicited calls or messages, telemarketing, or spam; (e) to falsify or "spoof" caller ID, or to harass, threaten or defraud anyone; (f) to resell, rent or share the Services, operate call centers, multi-line or auto-dialing systems, or place or receive calls for third parties; (g) to connect or "bridge" the Services with other services, equipment or applications that connect to the public telephone network; or (h) to alter the serial number or identification of, reset, or tamper with any Equipment licensed from us.

4.3 Device. VoIP Services may be used only on one device that you own or that belongs to a member of your household. You may not install the software on another device or transfer the Services without our prior written approval.

4.4 Reasonable Use Policy. "Unlimited" plans are for normal personal use. More than 95% of VIRFON's residential unlimited customers use fewer than 2,000 minutes per month. Usage may be considered outside normal use if it exceeds 2,000 minutes per month or if, during more than one month, your calling patterns show excessive unique numbers called, call lengths, call forwarding/transferring, conference calling, very short calls, number of calls, calls during business hours, calls terminated and immediately re-initiated, or other patterns indicating an attempt to evade this policy. We may monitor call duration and volume on your account. If in our reasonable opinion your usage is excessive, we will ask you to moderate it; if you do not, we may suspend or cancel your Services after notice.

5. Free Trial

5.1 Duration. VIRFON may offer eligible new customers a free trial of ten (10) days from the date your trial is activated.

5.2 No card, no charge. We do not ask for a credit or debit card to start your free trial, and the trial never turns into a paid subscription automatically. When the ten (10) days end: (a) if you want to continue, you must choose a paid plan and expressly authorize and make the payment; or (b) if you do not, there is no transaction and no charge of any kind, and the trial service is simply suspended.

5.3 Reminder. Before your trial ends we will send you a service message with the end date and how to purchase a plan if you wish. That message will not include offers or discounts.

5.4 Limits. Limit one free trial per person, household, device and mobile number.

5.5 We may end or modify trial offers at any time, without affecting trials already activated.

6. Term, Renewal and Cancellation

6.1 Term and automatic renewal. Your paid subscription begins on the date we activate your paid plan and lasts thirty (30) days (one "billing cycle"). It renews automatically for successive 30-day billing cycles, and we will charge the then-current price for your plan to your payment method at the start of each cycle, until you cancel.

6.2 How to cancel. You may cancel at any time, without penalty, (a) online in My Virfon (my.virfon.com), or (b) by email to servicioalcliente@virfon.com. We will send you a confirmation of cancellation by email. Your cancellation is effective from the date we receive it.

6.3 Effect of cancellation. When you cancel, you will not be charged for any later billing cycle. Your Services remain active until the end of the billing cycle already paid.

6.4 Annual or multi-month plans. If we offer plans of twelve (12) months or longer that renew automatically, we will send you a notice not less than 30 nor more than 60 days before the cancellation deadline stating that the plan will renew unless you cancel and how to cancel.

6.5 Return of Equipment. If you received Equipment under a free license, you authorize us to charge your payment method up to US$70.00 if you (a) return Equipment that is not in good working order or is damaged beyond normal wear and tear, or (b) do not return it within fifteen (15) days after termination. If you return it on time and in good working order, we will not charge (or will refund) that amount.

7. Rates

Rates and plan terms are displayed on our website and form part of this Agreement. If any Services are subject to applicable tariffs, those tariffs control in case of conflict. Call duration is measured in whole minutes, rounded up to the next whole minute, from the time a call is answered until it is disconnected. You may incur toll, regional or long-distance charges if you dial your access number from outside its local calling area.

8. Payment and Billing

8.1 Payment method. Paid plans are paid by credit or debit card from an issuer acceptable to us. When you purchase a plan, you authorize VIRFON, directly or through its billing and collection provider described in Section 8.2, to charge your card for all amounts you owe under this Agreement. You must keep your card information current and notify us of expirations and replacements.

8.2 Who you contract with; billing and collection provider; card statement descriptor. VIRFON (ECONOTEL CORP) is always your contracting party and the party solely responsible to you for the Services and for this Agreement. VIRFON has outsourced its billing and collection to an external service provider, AIEMPATHIC TECH CORP, dba HELLOU.AI (a Florida corporation), which issues charges and collects payments solely in the name and on behalf of VIRFON. AIEMPATHIC TECH CORP is not a party to this Agreement, does not provide the Services and does not assume any of VIRFON's obligations to you; any payment you make through it for the Services is a payment to VIRFON. For this reason, charges for the Services may appear on your card or bank statement as "AIEMPATHIC TECH CORP dba HELLOU.AI" (or an abbreviated form of that name, depending on your bank). For any question, claim, refund or cancellation, contact VIRFON at servicioalcliente@virfon.com — please do so before disputing a charge with your bank, so that we can resolve it quickly.

8.3 Activation fee. Before activation, we may charge the activation fee shown in your Service Order, which covers setup, shipping and handling (if any) and applicable taxes and surcharges.

8.4 Plans.

(a) Monthly plans. We charge the plan price at the start of each billing cycle. Usage-based charges not included in your plan are billed monthly; we may charge them at any time your outstanding balance exceeds US$90.00.

(b) Expendable Balance plans. On activation we charge the balance amount you selected (e.g., US$40). Usage is deducted at the applicable rates. When your balance drops below US$2.00, we automatically charge the selected balance amount again. Unused balance carries over. On termination, we deduct any amounts owed and refund the remaining balance. You may change your balance plan once per billing cycle, effective the following cycle.

(c) Special Features. Optional features are charged monthly at the start of each billing cycle at our then-current rates. If a charge is declined, we may continue providing the feature for ten (10) days if your Expendable Balance covers it; otherwise we may suspend it. You may reactivate within 40 days by paying the amounts owed plus a US$10.00 reactivation fee.

8.5 Declined payments. If a payment is declined or reversed, we will notify you and may suspend the Services until the amount is paid. You remain responsible for charges for Services already provided.

9. Refunds

After your free trial, payments for Services already provided are generally non-refundable. We will consider refunds case by case where an error attributable to VIRFON prevented you from using the Services. You must request a refund within ninety (90) days after the charge. Nothing in this Section limits any refund right you have under applicable law.

10. Customer Communications (SMS/MMS, WhatsApp, App Notifications and Email)

10.1 Channels. When you register for a trial or purchase Services, you agree that VIRFON (and service providers acting on our behalf) may contact you at the mobile number and email address you provide, through: (a) SMS and MMS text messages; (b) WhatsApp messages; (c) notifications in the Virfon mobile app ("push notifications"); and (d) email. Messages may be sent using automated technology.

10.2 Service messages. We will send messages related to your account and the Services you requested, such as: welcome and setup instructions; help getting started; verification and security codes; trial status and expiration notices; billing, receipts, payment and failed-payment notices; and technical, service and security notices. Service messages do not include offers or promotions.

10.3 Promotional messages — only with your separate express consent. VIRFON will send you offers or promotions about VIRFON's own services, through any channel (text, WhatsApp, app notifications or email), only if you separately and expressly agree, by checking a box that is not pre-checked. Your consent is not a condition of any purchase or trial. You can withdraw it at any time. We never send offers from third parties.

10.4 Frequency and charges. Service message frequency varies with your account activity. Promotional messages: up to four (4) per month, no more than one (1) per day, and through only one channel in the same week. Message and data rates may apply according to your mobile plan.

10.5 How to stop. Reply STOP (or QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, OPT OUT, PARAR or BAJA) to any text message to stop receiving text messages from us; reply HELP for help. In WhatsApp, reply STOP or use the option shown in the message. For email, use the unsubscribe link. For push notifications, change your device or app settings. You may also write to servicioalcliente@virfon.com. Every opt-out mechanism we include in a message remains valid for at least sixty (60) days after the message is sent. We apply opt-outs immediately when they are received through automated means, and in all cases no later than ten (10) business days; we may send one message confirming it, with no promotional content. If you opt out of a promotional message, we will stop all promotional messages to you on all channels; we may still send service messages. If you opt out of service text messages, we will continue to send essential notices (such as billing and security) by email while your account is active.

10.6 Hours. We send promotional messages and non-urgent service messages only Monday to Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 3:00 p.m., in the recipient's local time, and never on Sundays or on national holidays of the recipient's country. Messages you request (such as verification codes) and urgent security or payment alerts may be sent at any time.

10.7 Your number. You confirm that you are the subscriber or regular user of the mobile number you provide. If you change or give up that number, you must update it or reply STOP so that we do not message the new holder.

10.8 Sender identification. Every message we send identifies VIRFON (ECONOTEL CORP) as the sender and includes a way to opt out. Our postal address and contact details are always available at https://www.virfon.com/en/contact/: ECONOTEL CORP dba VIRFON, 1820 N Corporate Lakes Blvd, Suite 110, Weston, FL 33326, USA · servicioalcliente@virfon.com · 954-334-4000.

10.9 Mobile carriers are not liable for delayed or undelivered messages. For more information, see our Privacy Policy.

11. Privacy

Our collection and use of personal information is described in our Privacy Policy, which forms part of this Agreement.

12. Suspension and Termination by VIRFON

12.1 For cause. We may suspend or terminate the Services or this Agreement immediately if (a) you use the Services or Equipment in breach of Section 4; (b) a payment is declined, reversed or charged back without valid reason; (c) you materially breach this Agreement; or (d) we are required to do so by law or by a carrier or regulator. In that case you must pay all charges accrued to the termination date, plus reasonable costs we incur because of your breach, including chargeback fees and collection costs, to the extent permitted by law.

12.2 Without cause. We may discontinue the Services or terminate this Agreement for any other reason by giving you at least thirty (30) days' notice by email. In that case you will pay only for Services provided through the termination date, and we will refund any prepaid amount for Services not provided, including any unused Expendable Balance.

13. Intellectual Property

The software and all components of the Services, including software embedded in Equipment, are the exclusive property of VIRFON or its licensors. All VIRFON websites, corporate names, service marks, trademarks, trade names, logos and domain names are and remain the exclusive property of VIRFON. You receive no right to use them except the limited license in Section 3.1.

14. Operational Limitations; 911 Emergency Calling

14.1 The Services depend on electrical power and on your broadband or mobile data connection. They will not work, or may not work properly, during power failures or internet outages, and you may need to reset Equipment or reinstall software afterwards. We are not responsible for failures attributable to your internet or mobile provider. Call setup may be slower than on traditional telephone networks. Files downloaded from our website may not be free of viruses; you are responsible for your own security software.

14.2 911 EMERGENCY CALLING NOTICE. THE SERVICES DO NOT SUPPORT CALLS TO 911 OR OTHER EMERGENCY NUMBERS. DO NOT USE VIRFON FOR EMERGENCIAS. ALWAYS KEEP AN ALTERNATIVE MEANS OF CALLING 911 (SUCH AS A MOBILE OR LANDLINE PHONE).

15. Taxes

You are responsible for all federal, state and local taxes, fees and surcharges applicable to the Services (including sales, use, excise, communications, 911 and universal service charges, whether now in force or enacted in the future). Taxes and fees we are required to collect will be shown separately and charged to your payment method.

16. No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND EQUIPMENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." IF EQUIPMENT COMES WITH A MANUFACTURER'S LIMITED WARRANTY, YOUR RIGHTS ARE LIMITED TO THAT WARRANTY. VIRFON MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

17. Limitation of Liability

17.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIRFON WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, PROFITS OR BUSINESS, EVEN IF ADVISED OF THEIR POSSIBILITY.

17.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIRFON'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THIS AGREEMENT OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO VIRFON FOR THE SERVICES DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

17.3 These limitations do not apply to liability that cannot be limited or excluded under applicable law, including liability for gross negligence, willful misconduct or fraud.

17.4 This Agreement does not create rights in favor of any third party.

18. Indemnification

You agree to indemnify and hold harmless VIRFON and its officers, directors, employees, affiliates, agents and service providers from third-party claims, fines and penalties (including reasonable attorneys' fees) arising from (a) your breach of this Agreement, (b) content you transmit or receive, or (c) your use of the Services or Equipment in violation of law or of Section 4.

19. Export and Sanctions

You may not use or download our software in, or for the benefit of, any country or person subject to U.S. embargoes or sanctions, including persons on the U.S. Treasury Department's Specially Designated Nationals list or the Commerce Department's Denied Persons List. You represent that you are not located in, controlled by, or a national or resident of any such country, and are not on any such list.

20. Dispute Resolution; Binding Arbitration; Class Action Waiver

20.1 Informal resolution first. Before starting arbitration, you and we agree to try to resolve any dispute informally for at least thirty (30) days after written notice (to us at servicioalcliente@virfon.com; to you at your email on file).

20.2 Arbitration. Any dispute, claim or controversy between you and VIRFON arising out of or relating to this Agreement, the Services, or any communication from us (including calls, text messages, WhatsApp messages, app notifications or emails) will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, before a single arbitrator. The arbitration will take place in Broward County, Florida, or, at your election, in the county where you reside or by video or telephone. Fees will be allocated as provided in the AAA Consumer Arbitration Rules. The arbitrator may award the same individual relief a court could award, and the Federal Arbitration Act governs this Section.

20.3 Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may seek injunctive relief in court for infringement of intellectual property.

20.4 CLASS ACTION WAIVER. YOU AND VIRFON AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING.

20.5 Opt-out. You may opt out of this arbitration agreement by sending an email to servicioalcliente@virfon.com with the subject "Arbitration Opt-Out" within thirty (30) days after you first accept this version of the Agreement.

20.6 If the class action waiver is found unenforceable as to a claim, that claim will proceed in court and not in arbitration.

21. Governing Law; Venue; Jury Waiver

This Agreement is governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-law rules, except that nothing in this Agreement deprives you of the protection of mandatory consumer laws of your place of residence. Any claim not subject to arbitration will be brought exclusively in the state or federal courts located in Broward County, Florida. TO THE EXTENT PERMITTED BY LAW, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL.

22. Service Announcements

Changes to the Services (other than changes to this Agreement, which are governed by Section 2) will be posted in the "Service Announcements" section of our website at https://www.virfon.com/en/contact/.

23. Miscellaneous

23.1 Entire agreement. This Agreement (with the Service Order, the rates on our website and the Privacy Policy) is the entire agreement between you and VIRFON regarding the Services.

23.2 Severability; no waiver. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.

23.3 Assignment. You may not assign this Agreement without our consent. We may assign it to an affiliate or to a successor in a merger, acquisition or sale of assets, with notice to you.

23.4 Service providers. We may use subcontractors and service providers (including our billing and collection provider in Section 8.2) to provide the Services; VIRFON remains fully responsible to you under this Agreement.

23.5 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

23.6 Attorneys' fees. In any action to enforce this Agreement, the prevailing party may recover reasonable attorneys' fees and costs, to the extent permitted by law and by Section 20.

23.7 Language. This Agreement is published in English and Spanish. In case of discrepancy, the version in the language in which you contracted prevails.

23.8 Survival. Sections 6.5, 8, 9, 12, 13, 15 to 21 and 23 survive termination.

24. Contact

ECONOTEL CORP (dba VIRFON) · 1820 N Corporate Lakes Blvd, Suite 110, Weston, FL 33326, USA · Phone: 954-334-4000 · Customer service: servicioalcliente@virfon.com · Privacy: privacy@virfon.com